Many of our customers in other countries use friends or mail-forwarding services to receive their order, but Smartmi does not officially support or endorse third-party services.
If your country isn't covered yet, don't worry - we are constantly expanding our efforts to reach Smartmi fans all over the world. Tune into the Smartmi Facebook and Twitter to keep on top of news releases.
We will ship your order from our nearest warehouse in Europe.
Currently, the available payment methods for purchasing from our website are PayPal and Shopify Payment. For PayPal inquiries, please contact PayPal directly. For Shopify Payment inquiries, please contact Shopify for more information.
We provide 14 days replacement warranty for Smartmi Products (excluding the filter). To be eligible for a no-reason return or return, your item must be in the same condition that you received it, and it must be in the original packaging, or your warranty will be voided. Please contact us by email at firstname.lastname@example.org before attempting any repairs at home.
Smartmi Products purchased on eu.smartmiglobal.com come with a 2-year limited warranty, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, consumable items, or accessories(like the filter) even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (screenshot), model and serial number of your product, and photographic evidence of the product’s defects to Smartmi Customer Service at https://eu.smartmiglobal.com/pages/support.