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Product Help

Air Purifier

The filter replacement period depends on the daily air quality of your living space. General recommended replacement time is 6-12 months. If your house has an open kitchen or has many pets or has in-door smoking activity, we suggest you shorten the replacement time accordingly. Where to get the filter? Visit here.

Please read the instruction to finish the replacement of filter. The filter bay opens up when you open the latch on the bottom-back of the air purifier.

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting.

Turn off the air purifier, then unplug the cord for 30 seconds to re-connect and turn on again.

Please check your cable connection first, try re-connecting the cable to test again. If you still can’t turn on the air purifier, please contact us.

Please try re-setting the Wi-Fi on your air purifier following user manual and re-connect with the smartmi link APP, then connect with other platforms again.

Before setting, please download the Mi Home APP and register your Mi ID.

To Mi Home APP: reset the Wi-Fi setting of the air purifier following user manual, make sure the device is on the same Wi-Fi(2.4GHz required) network as your phone, press the + button on the top-right corner on the screen to start searching for the device. When it appears on the screen, press and enter the Wi-Fi password, then wait for the connection to complete. After establishing the connection, in just a few preference setting, your air purifier is good to go!

To Google Assistant: after connecting to smartmi link APP, open Google Home APP, press the setting(in gear icon) button on the middle of the screen, then scroll down and select "Works on Google". Search "smartmi family", then follow the steps thereafter to finish the setting.

To Alexa: after connecting to smartmi link APP, open Alexa APP, select the "Device" section, then press the "Your Smart Home Skill" under "Add Device" section. On the next page, press the search(in magnifier icon) button on the top-right corner, search "smartmi family", then follow the steps thereafter to finish the setting.

The air purifier supports Mi Home APP/Apple Homekit/Google Assistant/Alexa.

Please read our online user manual here.

Please make sure that your device is in a room that fits our recommended size for the best purification efficiency. Please do not place the device in a corner too close to back walls to prevent air blockage, some extra room around the device would help you clean the room air better.

Air Purifier P1

Please make sure that your device is in a room that fits our recommended size for

the best purification efficiency. Please do not place the device in a corner too

close to back walls to prevent air blockage, some extra room around the device

would help you clean the room air better.

The filter replacement period depends on the daily air quality of your living space. General recommended replacement time is 6-12 months. If your house has an open kitchen or has many pets or has in-door smoking activity, we suggest you shorten the replacement time accordingly. Where to get the filter? Visit here.

Please read the instruction to finish the replacement of filter. The filter bay opens up when you turn the handle counter-clockwisely on the bottom of P1.

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting.

Turn off the P1, then unplug the cord for 30 seconds to re-connect and turn on again.

Please check your cable connection first, try re-connecting the cable to test again. If you still can’t turn on the P1, please contact us.

Please try re-setting the Wi-Fi on your P1 following user manual and re-connect with the smartmi link APP, then connect with other platforms again.

Before setting, please download the smartmi link APP and register your smartmi ID。

To smartmi link APP: reset the Wi-Fi setting of P1 following user manual, make sure the P1 is on the same Wi-Fi(2.4GHz required) network as your phone, the P1 should automatically* display on the APP to be connected. Choose the Wi-Fi and enter the password, then wait for the connection to complete. After establishing the connection, in just a few preference settings, your P1 is good to go!

*If the device doesn't pop up, press the + button on the top-right corner on the screen to start manual searching. Make sure both the P1 and your phone are on the same Wi-Fi!

To Homekit: after connecting to smartmi link APP, press the setting(in gear icon) button on the top-right corner, then select "Add to Homekit". Scan the barcode/enter the code on sticker at the bottom-back of your P1 near the power port, then finish the setting on your iPhone.

To Google Assistant: after connecting to smartmi link APP, open Google Home APP, press the setting(in gear icon) button on the middle of the screen, then scroll down and select "Works on Google". Search "smartmi link", then follow the steps thereafter to finish the setting.

To Alexa: after connecting to smartmi link APP, open Alexa APP, select the "Device" section, then press the "Your Smart Home Skill" under "Add Device" section. On the next page, press the search(in magnifier icon) button on the top-right corner, search "smartmi link", then follow the steps thereafter to finish the setting.

P1 supports smartmi link APP/Apple Homekit/Google Assistant/Alexa.

Please read our online user manual here.

Evaporative Humidifier

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting.

Turn off the humidifier, then unplug the cord for 30 seconds to re-connect and turn on again.

Please check your cable connection first, try re-connecting the cable to test again. If you still can’t turn on the humidifier, please contact us.

Before setting, please download the Mi Home APP and register your Mi ID.

To Mi Home APP: reset the Wi-Fi setting of the humidifier following user manual, make sure the device is on the same Wi-Fi(2.4GHz required) network as your phone, press the + button on the top-right corner on the screen to start searching for the device. When it appears on the screen, press and enter the Wi-Fi password, then wait for the connection to complete. After establishing the connection, in just a few preference setting, your humidifier is good to go!

To Google Assistant: after connecting to smartmi link APP, open Google Home APP, press the setting(in gear icon) button on the middle of the screen, then scrolldown and select "Works on Google". Search "smartmi family", then follow thesteps thereafter to finish the setting.

To Alexa: after connecting to smartmi link APP, open Alexa APP, select the "Device" section, then press the "Your Smart Home Skill" under "Add Device" section. On the next page, press the search(in magnifier icon) button on the top-right corner, search "smartmi family", then follow the steps thereafter to finish the setting.

The humidifier 1 supports Mi Home APP/Apple Homekit/Google Assistant/Alexa.

Please read our online user manual here.

Evaporative Humidifier 2

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting.

Turn off the humidifier, then unplug the cord for 30 seconds to re-connect and turn on again.

Please check your cable connection first, try re-connecting the cable to test again. If you still can’t turn on the humidifier, please contact us.

Before setting, please download the Mi Home APP and register your Mi ID.

To Mi Home APP: reset the Wi-Fi setting of the humidifier following user manual, make sure the device is on the same Wi-Fi(2.4GHz required) network as your phone, press the + button on the top-right corner on the screen to start searchingfor the device. When it appears on the screen, press and enter the Wi-Fi password, then wait for the connection to complete. After establishing the connection, in jus a few preference setting, your humidifier is good to go!

To Google Assistant: after connecting to smartmi link APP, open Google Home APP, press the setting(in gear icon) button on the middle of the screen, then scroll down and select "Works on Google". Search "smartmi family", then follow the steps thereafter to finish the setting.

To Alexa: after connecting to smartmi link APP, open Alexa APP, select the "Device" section, then press the "Your Smart Home Skill" under "Add Device" section. On the next page, press the search(in magnifier icon) button on the top-right corner, search "smartmi family", then follow the steps thereafter to finish the setting.

The humidifier 2 supports Mi Home APP/Apple Homekit/Google Assistant/Alexa.

Please read our online user manual here.

Standing Fan 2s

Turn off the standing fan, then unplug the cord for 30 seconds to re-connect and turn on again.

Please check your cable connection first, try re-connecting the cable to test again. If you still can’t turn on the standing fan, please contact us.

Before setting, please download the Mi Home APP and register your Mi ID.

To Mi Home APP: reset the Wi-Fi setting of the standing fan following user manual, make sure the device is on the same Wi-Fi(2.4GHz required) network as your phone, press the + button on the top-right corner on the screen to start searching for the device. When it appears on the screen, press and enter the Wi-Fi password,then wait for the connection to complete. After establishing the connection, in just a few preference setting, your standing fan is good to go!

To Google Assistant: after connecting to smartmi link APP, open Google Home APP, press the setting(in gear icon) button on the middle of the screen, then scroll down and select "Works on Google". Search "smartmi family", then follow the steps thereafter to finish the setting.

To Alexa: after connecting to smartmi link APP, open Alexa APP, select the "Device" section, then press the "Your Smart Home Skill" under "Add Device" section. On the next page, press the search(in magnifier icon) button on the top-right corner, search "smartmi family", then follow the steps thereafter to finish the setting.

The standing fan 2s supports Mi Home APP/Google Assistant/Alexa.

Please read our online user manual here.

Standing Fan 3

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting.

Turn off the standing fan, then unplug the cord for 30 seconds to re-connect and turn on again.

Please check your cable connection first, try re-connecting the cable to test again.

If you still can’t turn on the standing fan, please contact us.

Before setting, please download the Mi Home APP and register your Mi ID.

To Mi Home APP: reset the Wi-Fi setting of the standing fan following user manual, make sure the device is on the same Wi-Fi(2.4GHz required) network as your phone, press the + button on the top-right corner on the screen to start searching for the device. When it appears on the screen, press and enter the Wi-Fi password, then wait for the connection to complete. After establishing the connection, in justa few preference setting, your standing fan is good to go!

To Google Assistant: after connecting to smartmi link APP, open Google Home APP, press the setting(in gear icon) button on the middle of the screen, then scrolldown and select "Works on Google". Search "smartmi family", then follow the steps thereafter to finish the setting.

To Alexa: after connecting to smartmi link APP, open Alexa APP, select the "Device" section, then press the "Your Smart Home Skill" under "Add Device" section. On the next page, press the search(in magnifier icon) button on the top-right corner, search "smartmi family", then follow the steps thereafter to finish the setting.

The standing fan 3 supports Mi Home APP/Google Assistant/Alexa.

Please read our online user manual here.

Fan Heater

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting.

Turn off the heater, then unplug the cord for 30 seconds to re-connect and turn on again.

Please check your cable connection first, try re-connecting the cable to test again. If you still can’t turn on the heater, please contact us.

Before setting, please download the Mi Home APP and register your Mi ID.

To Mi Home APP: reset the Wi-Fi setting of the standing fan following user manual, make sure the device is on the same Wi-Fi(2.4GHz required) network as your phone, press the + button on the top-right corner on the screen to start searching for the device. When it appears on the screen, press and enter the Wi-Fi password, then wait for the connection to complete. After establishing the connection, in just a few preference setting, your standing fan is good to go!

The fan heater supports Mi Home APP.

Please read our online user manual here.

Convector Heater 1s

The connection only works under 2.4GHz Wi-Fi, please check your Wi-Fi setting.

Turn off the heater, then unplug the cord for 30 seconds to re-connect and turn on again.

Please check your cable connection first, try re-connecting the cable to test again. If you still can’t turn on the heater, please contact us.

Before setting, please download the Mi Home APP and register your Mi ID. To Mi Home APP: reset the Wi-Fi setting of the standing fan following user manual, make sure the device is on the same Wi-Fi(2.4GHz required) network as your phone, press the + button on the top-right corner on the screen to start searching for the device. When it appears on the screen, press and enter the Wi-Fi password, then wait for the connection to complete. After establishing the connection, in just a few preference setting, your standing fan is good to go!

The heater 1s supports Mi Home APP.

Please read our online user manual here.

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