Product Help

Air Purifier

Air Purifier P1

Evaporative Humidifier

Evaporative Humidifier 2

Standing Fan 2s

Standing Fan 3

Fan Heater

Convector Heater 1s

Smartmi VortexWave A1

Instruct the customer to try to clean the garbage and hair between the universal wheel and the shell, etc. If it still does not turn after cleaning, guide the customer to apply for after-sales maintenance. The specific reason is subject to the engineer's inspection.

Thank you for choosing to use our product. There may be some shortcomings in the equipment, but the product supports O TA online upgrade, and the performance will continue to be improved. I also hope that you can contact us if you have any good suggestions during use to help the product. Improve faster.

A few seconds before the start of the cleaning task, due to the lack of water in the clean water pipeline, there will be a few seconds of idling time, resulting in a rattling sound. After the water is replenished, there will be no such sound.

Yes.

In the charging state, the power is not less than 5%, such as the sewage tank is full, the power is cut off or the self-cleaning is not performed in the charging state.

The robot stops the current cleaning task and gives a voice prompt " The water has been used up: Please refill the water and resume the self-cleaning task”.

During the air-drying process of the robot, long press the power button to stop the current air-drying task and give a voice prompt.
  1. Hybrid roller brush : multifunctional universal roller brush, suitable for matte floors, vinyl floors and stubborn stains that are difficult to clean;
  2. Pure soft-bristled roller brush: fine and soft-bristled roller brush, suitable for high-gloss floors, wooden floors and daily cleaning and maintenance.
  1. Light dirt file : It is relatively clean in a home environment , and only needs to be properly wet and mopped once ;
  2. Standard file: suitable for daily maintenance of the family, the frequency of cleaning once a day on average;
  3. Heavy-duty gear: suitable for key cleaning with heavy-duty dry and wet mixed garbage.

Temporarily not supported.