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Smartmi Guarantee

Returns or Replacement

We offer a no-questions-asked 14-day return or replacement policy, starting on the day the order is received. 

To be eligible for a no-questions-asked return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact our Customer Support to begin a return or exchange. Returns sent back without notice may not be honored. 


Refunds

Once your item return is received and inspected, you will receive an email to notify you that we have received your returned item. 

If the item is in like-new condition and includes the original packaging,  your no-questions-asked return will be approved. Your refund will be processed through your original method of payment. 

Read more about Smartmi’s after-sales policies here.


Where is my refund/replacement? 

Once your refund is approved, it may take several days for the payment to post to your bank account or credit card. If you have returned your Smartmi product but haven’t received your refund after several days, please contact your bank or credit card company.

If you’ve done all of this and you still have not received your refund, please contact us at support@smartmiglobal.com.

No restocking fee to be charged for the returns or replacements.

For replacements or exchanges, shipping times will vary depending upon the region of delivery. 

If you are returning a Smartmi product valued at over 50 EUR, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for packages lost on the way to us. 

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

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